Important Update Regarding the Pomelo Patient Portal
As part of recent system changes at our clinic, the Pomelo Patient Portal will be temporarily unavailable effective June 10, 2026.
We recognize that many patients have found Pomelo helpful for appointment confirmations, online booking, secure messaging, and sharing information with the clinic. Following our recent system transition, continuing to use the platform would require significant redevelopment, and we have decided to pause the service while we evaluate longer-term solutions that will best support our patients and clinic operations.
Please be assured that this change does not affect your care or access to our team. Patients can continue to contact the clinic by phone, and our staff will be happy to assist with appointments, questions, and other requests.
We appreciate your patience and understanding as we work toward implementing future tools and services that will enhance the patient experience.
Thank you for your continued support.
Sharbot Lake Family Health Team